Flat Lab · Legal

Privacy Policy

Effective October 24, 2026 · Last updated October 24, 2026

01Who we are

Flat Lab ("Flat Lab," "we," "us," or "I") is a small hardware company based in Los Angeles, California, that designs and sells products including the TM-01 Tire Temperature Monitor. This policy explains how we handle personal information collected through flat-lab.net (the "Site") and through purchases and email sign-ups made on it.

02Information we collect

Information you give us

When	What we collect
Email sign-up	Your email address, and your name if you choose to provide it.
Placing an order	Name, shipping and billing address, email, phone number (if provided), and order details. Payment card details are entered directly with our payment processor; Flat Lab never sees or stores your full card number.
Creating an account	Name, email, and password, so you can view and track your orders.
Contacting us	Your name, email, and whatever you include in your message, such as a warranty request or device serial number.

Information collected automatically

Like most websites, the Site automatically receives basic technical information when you visit, such as your IP address, browser and device type, approximate location (city or region level), referring website, and the pages you view. This is collected through our website platform's standard cookies and analytics.

03How we use your information

• To fulfill orders: processing payment, shipping your TM-01, sending order and shipping confirmations, and handling refunds.
• To provide support and honor the warranty: answering questions and processing warranty claims. Because each TM-01 is serialized, we may link a serial number to an order to verify warranty coverage.
• To send email updates you asked for: see Email updates below.
• To run and improve the Site: understanding which pages are useful and fixing problems.
• To meet legal obligations: such as keeping sales and tax records and preventing fraud.

04Email updates

If you sign up for updates, we'll use your email address to send you major project milestones from Flat Lab, manufacturing and fulfillment progress, and notice when new products launch. That's it. We don't send daily promotions.

• Every email includes an unsubscribe link. You can also ask us to remove you at any time through the contact page.
• Unsubscribing from updates does not affect emails about an order you've placed, such as shipping confirmations or important warranty and safety notices.
• Your email address is stored with our email service provider and is never sold or shared with other companies for their own marketing.

05Who we share it with

We do not sell or rent your personal information, and we do not share it for cross-context behavioral advertising. We share information only with service providers who help us run the business, and only as needed for them to do that job:

• Website and store platform (Squarespace), which hosts the Site, stores orders and email sign-ups, and provides analytics.
• Payment processors (for example Stripe, PayPal, or Klarna, depending on how you pay), which handle your payment securely under their own privacy policies.
• Shipping carriers (such as USPS or UPS), which receive your name and address to deliver your order.

We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a sale or transfer of the business, in which case this policy would continue to apply to your information.

06Cookies & analytics

The Site uses cookies and similar technologies that are necessary for it to work, like keeping items in your cart and keeping you signed in, plus basic analytics that show us things like how many people visited and which pages they viewed. You can block or delete cookies in your browser settings. If you block necessary cookies, parts of the Site, such as checkout, may not work.

If we add advertising or tracking pixels in the future, for example to measure the results of an ad campaign, we'll update this policy and the Site's cookie notice first.

07The TM-01 device

The TM-01 works entirely offline. It receives the wireless signals your car's tire pressure sensors already broadcast and shows tire temperatures on its screen. It has no Wi-Fi or cellular connection, no app, and no account, and it does not record, store, or send your driving data, location, or sensor readings to Flat Lab or anyone else.

When you connect the TM-01 to a computer to install a software update, the update is transferred from your computer to the device. No data is sent from the device back to Flat Lab.

08How long we keep it

• Email list: until you unsubscribe or ask us to delete it.
• Orders: for as long as needed for your warranty, returns, and our tax and accounting records, generally up to 7 years.
• Support messages: for as long as needed to resolve your request and any related warranty claim.

09Your choices & rights

Wherever you live, you can ask us to:

• tell you what personal information we have about you, and give you a copy;
• correct information that's wrong;
• delete your information, except what we're required to keep, such as order records for tax purposes;
• remove you from the email list.

Just reach out through the contact page. We may ask you to confirm your email address or order number to verify it's you. We'll respond within 30 days, and we won't treat you differently for making a request.

10California residents

If you're a California resident, you have rights under California law, including the California Consumer Privacy Act as amended, to know, access, correct, and delete your personal information, and to opt out of its sale or sharing. As described above, Flat Lab does not sell or share personal information as those terms are defined by California law. You can exercise any of these rights using the contact page, and you may use an authorized agent to make a request on your behalf.

11Security

The Site uses encrypted (HTTPS) connections, and payments are processed by established payment providers. No system is perfectly secure, but we limit what we collect and who can access it. If we ever learn of a breach affecting your information, we'll notify you as required by law.

12Children

The Site and our products are intended for adults. We don't knowingly collect personal information from children under 13. If you believe a child has given us their information, contact us and we'll delete it.

13Changes to this policy

If we change how we handle personal information, we'll update this page and the "Last updated" date at the top. If a change is significant, we'll also note it on the Site or by email to subscribers.